Server Storage Solutions

Our Services

At S3S we believe that service is more than just after-sales and basic support. Good high-quality services and support are essential for a trusted partnership between you and us. That is why we specialize in these professional services with a strong team of people with real-life experience.

Our Services

Pre-Sales

In order to choose the right solutions our sales engineers discuss your needs and the possible solutions together with you, for you.

After-Sales

Our professional support team is always on stand-by to troubleshoot your technical issues or requests.

Warranty Services

We deliver a 3-year standard warranty and also extended and advanced replacement agreements.

Consultancy

Our private consultancy is here for the highest demands on the market. Our experts help you design complicated solutions.

Proof-of-Concept

Complicated installations may demand a certain level of proven concept, we offer this as a service in our pre-sales.

On-site Services

Based on your desired wish of service level agreement, we offer a wide range of customer oriented service contracts.

Service Contracts

All our service contracts are applicable in case of defective hardware. If nessecary an intervention can be planned: a certified field engineer is coming on-site to troubleshoot the defective server or storage device. Defective parts under warranty will be replaced by our engineers. This on-site service can only be bought together with assembled systems.

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Bronze

On-site intervention next business day
Between 9 a.m. & 5 p.m (office hours).


Bronze +

Extended hours
Between 6 a.m. & 10 p.m.

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Silver

On-site intervention same business day
Between 9 a.m. & 5 p.m. (office hours).


Silver +

Extended hours
Between 6 a.m. & 10 p.m.

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Gold

On-site intervention every day incl. weekends
Between 9 a.m. & 5 p.m. (office hours).

A special hotline telephone number is provided to you, which you can use to contact the technical departement during the weekend.


Gold +

Extended hours
Between 6 a.m. & 10 p.m.

For more information about our services, service contracts and pricing you can contact our sales team.